HOW WE CAN HELP

MEMBERSHIP AND
ACCREDITATION STANDARDS

When working with a professional you can trust, whether it is the person building your house, your mechanic or a credit counsellor, you want to make sure you are getting the best service possible. Accreditation and certification helps to ensure that the person delivering the service meets a general standard of quality.

That is why Credit Counselling Canada believes accreditation is important and requires it of all member agencies. Our members’ not-for-profit status coupled with our accreditation measures assures compliance to the highest ethical standards and best business practices. This promises a top-quality credit counselling experience.

Credit Counselling Canada uses outcome-based assessment tools that apply uniform operational standards to member agencies across Canada. We regulate and monitor:

  • Organizational Integrity
  • Financial Responsibility
  • Risk Management
  • Human Resources
  • Program Delivery

In addition to ongoing compliance to rigorous standards at the organizational level, the quality of service by credit counselling staff is also assured. All counselling staff must achieve an Accredited Financial Counsellor Canada® designation and comply with our code of Ethics and Standards of Practice established and monitored by our accreditation process.