Credit Counselling Canada’s Board of Directors provides leadership for carrying out the association’s mission to promote the value of not-for-profit credit counselling and support member agencies in maintaining the highest standards.

The board consists of individuals who bring diverse skills, expertise and experience to organizational governance. The board includes independent volunteers from the community as well as representatives from member agencies. The composition of the board ensures that a minimum of two directors are from each of the three regions, Western, Central and Eastern Canada.

Arthur Coren - Chair

Arthur is the President and Vice Chancellor at University Canada West and brings a skill set which includes accreditation, strategic planning and transition management. Arthur has a PhD from the University of Nebraska and many professional accomplishments. He was previously the Dean of the School of Business at Kwantlen Polytechnic University.

Al Antle

Al is the Executive Director of Credit Counselling Services of Newfoundland and Labrador (CCSNL), an accredited member of CCC. He is a member of several CCC committees including Membership & Accreditation, Education and an accreditation reviewer. Al was the founding Executive Director of CCSNL 40 years ago and was instrumental in the founding of CCC.

Ian Jarvis

Ian has been providing senior executive leadership in organizations that improve quality of life for over 25 years. He is the Chief Operating Officer at BC Utilities Commission, and former President and CEO of TransLink, Metro Vancouver’s regional transportation authority. He is a Chartered Accountant and holds an Institute of Corporate Directors Designation.

Linda Morel

Linda is the Executive Director of Sudbury Community Service Centre, an accredited member of CCC.

Linda Routledge

Linda is the former Director, Consumer Affairs with the Canadian Bankers Association. She has 37 years experience working with bankers responsible for personal credit/collections and the industry’s relationship with the credit counselling community.

Roland Gagnon


Roland Gagnon has been a member of Credit Counselling Canada’s board of directors since 2014 and has been Treasurer since 2015.  He has been involved in the credit counselling industry with other organizations in a director capacity for over 18 years.


He holds a Bachelor’s degree in accounting from the Université de Moncton and a Master’s degree in Taxation from the Université de Sherbrooke.


For the past 25 years, he has been serving his clients with their accounting and taxation needs.

Scott Hannah

Scott has been the President & CEO of the Credit Counselling Society, an accredited CCC member, since its inception in 1996. Scott actively participates in various community and government working groups and received his undergraduate degree in business from the British Columbia Institute of Technology. He is also the recipient of an Honorary Doctorate from University Canada West based on his distinguished service in the field of credit counselling and consumer credit education at local, provincial and national levels.

Susan Murray

Susan currently holds the position of Vice President, Government Relations and Policy with Canadian Life and Health Insurance Association. She brings experience with government and national financial institutions. Susan was the Executive Director, Task Force on Financial Literacy Secretariat (2011) which formed the original recommendations for the first national steering committee on financial literacy. Susan has a Masters of Public Administration from Queen’s University.

Greg Elsby

Greg is the Executive Director of Credit Counselling Service of Sault Ste. Marie & District, an accredited member of CCC. The agency has been providing practical assistance and guidance to people with debt and money management problems in Sault Ste. Marie & District since 1969.

Rick Hancox

Rick Hancox has been a regulator for more than 25 years. He was the Chief Executive Officer of the Financial and Consumer Services Commission (FCNB). FCNB is an independent, self-funded Crown corporation responsible for the administration of a wide range of consumer and investor protection legislation in New Brunswick. FCNB had an education mandate and Rick has been very involved in the promotion of financial literacy in the province.